“Sadly I am in the process of returning the sandals recently purchased as the leather has been visibly marked/stained during manufacture in a number of places. I am very disappointed as in the past I have always been more than satisfied with my purchases from Blunts Shoes.”

Helpful Report

Posted 2 years ago

Thank you for your review, your feedback is really appreciated. I'm sorry to hear you're not completely satisfied with this product, please know that your comments will be taken on board, and these will be fed back to the relevant parties here at Blunts Shoes. If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have. Kind regards, Blunts Shoes

Posted 2 years ago

“never got size 9 in barker pitney shoes . been waiting over a year . absoluteley terrible company.”

Helpful Report

Posted 2 years ago

We are very sorry to hear this, please could you provide an order number so we can look into this for you? I have had no luck using your name/email/item ordered.

Posted 2 years ago

“Charge for delivery and returns not happy.”

Helpful Report

Posted 2 years ago

Thank you for your review, your feedback is really appreciated. I'm sorry to hear you're not completely satisfied with this product, please know that your comments will be taken on board, and these will be fed back to the relevant parties here at Blunts Shoes. If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have. Kind regards, Blunts Shoes

Posted 2 years ago

“Shoes came within the week, came damaged the shiny paintant was worn and peeling in areas and they are incredibly uncomfortable I would not recommend”

Helpful Report

Posted 2 years ago

Thank you for your feedback, it is much appreciated! We are sorry to hear you are unhappy with your purchase. If you could kindly get in touch with us via email (Info@Bluntsshoes.com) we will be able to help you further

Posted 2 years ago

“I have yet to receive my order 🤔”

Helpful Report

Posted 2 years ago

Thank you for your feedback, unfortunately Royal mail don't scan the item until it gets to the depot and due to the strikes there has been a huge backlog at their depots which is causing delays. We are doing everything we can to help in these difficult situations.

Posted 2 years ago

“Ordered boots over a week ago for an event on weekend just gone, boots didn't arrive and am still awaiting delivery of product”

Helpful Report

Posted 2 years ago

Thank you for your feedback, unfortunately Royal mail don't scan the item until it gets to the depot and due to the strikes there has been a huge backlog at their depots which is causing delays. We are doing everything we can to help in these difficult situations.

Posted 2 years ago

“Have not received them yet! Ordered several weeks ago now! Disappointed”

Helpful Report

Posted 2 years ago

Thank you for your feedback, unfortunately Royal mail don't scan the item until it gets to the depot and due to the strikes there has been a huge backlog at their depots which is causing delays. We are doing everything we can to help in these difficult situations.

Posted 2 years ago

“Ordered a pair of wellies for the cold snap on 2-3 day delivery a week later there still not here very poor service”

Helpful Report

Posted 2 years ago

Thank you for your feedback, unfortunately Royal mail don't scan the item until it gets to the depot and due to the strikes there has been a huge backlog at their depots which is causing delays. We are doing everything we can to help in these difficult situations.

Posted 2 years ago

“I ordered a pair of shoes on the 25th November. Having heard nothing, I contacted them on the 2nd December and was told that the items had been "dispatched" on the 28th November. However, I had no dispatch note or tracking number. Very efficiently, I was sent a dispatch e-mail immediately. The tracking then told me that the PO have been informed of the item but it has never been picked up and this remains the case. I realise that there has been a 2 day PO strike in this period but surely, by now, the package should have been uplifted and I should have been kept informed as to what is happening. Furthermore, I was sent an e-mail to review, before the goods were dispatched and found no way from the e-mail of submitting the review.”

Helpful Report

Posted 2 years ago

Thank you for your review! Unfortunately the Royal mail strikes that was on 24th, 25th, 30th November and 1st December have caused a lot of delays. I can confirm that a notice of the strikes was advertised on our website. We are very sorry for the delays the Royal mail strikes are causing.

Posted 2 years ago

“Ordered for 1-2 working day’s delivery on Wednesday 23rd November and even paid extra for the faster delivery (£6) . It’s now Thursday 1st December and still I haven’t received the shoes. These will now be returned as they were needed for an event on the 30th November and obviously didn’t come in time. My advice is don’t advertise a quick delivery option if you can’t deliver it!!”

Helpful Report

Posted 2 years ago

Thank you for your review! Unfortunately the Royal mail strikes that was on 24th, 25th, 30th November and 1st December have caused a lot of delays. I can confirm that a notice of the strikes was advertised on our website. The postage cost was also refunded. We are very sorry for the delays the Royal mail strikes are causing.

Posted 2 years ago

“The boots that I ordered were very poor quality”

Helpful Report

Posted 2 years ago

Thank you for your feedback, it is much appreciated! We are sorry to hear you are unhappy with your order. Please contact us regarding this and we would be more then happy with help you with this.

Posted 2 years ago

“LE381802657GB Tracking 101322 item # I am so disappointed in this company it’s not even funny, I’m yet to receive my item the information that I received is little to none and I’m super upset. Never again will I ever purchase anything from this website nor this company, I hope no one for that matter purchase anything they’re not a good company.”

Helpful Report

Posted 3 years ago

We are sorry to hear your unhappy with the service. I can confirm that a Royal mail sack had gone missing due to the strikes but we re sent another pair to this customer straight away when they contacted. The item has now been delivered safely

Posted 3 years ago

“Not very good quality.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, it is much appreciated! We are sorry to hear you were unhappy with your order, please let us know if there's anything we can help you with.

Posted 3 years ago

“Very disappointed with my shoes the sizing is so wrong and the shoes are poorly made. Definitely won't be ordering again”

Helpful Report

Posted 3 years ago

Thank you for your feedback, it is much appreciated! We are sorry to hear you are unhappy with your order, you are more than welcome to return your item for a refund.

Posted 3 years ago

“We came to have our feet measured and stood there for 25 minutes we eventually walked out absolutely appalling”

Helpful Report

Posted 3 years ago

“Purchased 3 pairs of shoes, two were very low quality and uncomfortable. Only happy with one of the purchases. I cannot return them as they were for an occasion and have been worn.”

Helpful Report

Posted 3 years ago

Unfortunately, we have not had any contact with the customer regarding this issue. However, if they were to contact we would be more than happy to help.

Posted 3 years ago

“Very disappointing products. Cheap looking and very small in size so sent back. Faulty items also, but did get a refund straight away after emailing about those at least. Didn't get a freepost returns label for the rest, even though I was extremely unhappy with the large order I made. Will not shop here again or recommend. Even though it's a long standing British company, the products were cheaply made in China!”

Helpful Report

Posted 3 years ago

I can confirm that everything was dealt with promptly regarding this and a refund was provided upon return.

Posted 3 years ago

“Ordered a size 8 and there are more like a size 5”

Helpful Report

Posted 3 years ago

We are sorry to hear your item didn't fit. If you could contact us regarding this with your order number we will be sure to look into this particular style. We are sorry for any inconvenience or disappointment this has caused.

Posted 3 years ago

“I visited the Kidderminster store to get my toddlers shoes checked for size and purchase a new pair of shoes if needed. I understand everyone has to start somewhere however feel the other staff in the store did not pick up when the service was not up to scratch. Firstly the trainee came over in a very shy manor and spoke so quietly I could even hear what she was saying. I asked her to check the current shoes which she did not do she just took them off straight away and started measuring my daughter, I could clearly see the back of her heal was not even in the measure (I did tell the girl, which did not make any difference and she continued to measure her with her heal out of the measure). She measured her at a 5.5 G which I was shocked at as her current shoes are a 4G. At this point she said a colleague needed to check this as she was training, her colleague measured her at a 4.5 G so a significant difference. At which point I said well if she needs a new pair can we look at a nice shoe, not a trainer and nothing patterned. She brought down mostly trainers then a couple of nicer shoes but all quite patterned. She tried a couple of the shoes on her however getting frustrated with my daughter has she was screwing her toes up (she is 14months old) and she was struggling to get the shoe on her foot. At this point I had had quite enough and said I was going to leave it for today. I drove straight to a Clarks in which I received great customer services where they looked at her current shoes and said they where still okay, but checked this by measuring her feet at a 4 G. A massive difference from the 5.5 G she was firstly measured at Blunts. This is such a shame as I have always used Blunts in Kidderminster and always received great service, however I will not be wasting my time with them again! The unfortunate thing wasn't even with the trainee it was more with the colleague who was training her not stepping in when she clearly needed help. Very very poor customer service!”

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

BluntsShoes.com Reviews

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