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BluntsShoes.com Reviews

4.7 Rating 5,478 Reviews
94 %
of reviewers recommend BluntsShoes.com
Company Reviews Product Reviews
3
 Metrics Info
4.7
Based on 5,478 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read BluntsShoes.com Reviews

About BluntsShoes.com:

Established in 1865, Blunts Shoes is a reputable footwear company that has been at the heart of many communities for over 150 years! A family run business having 3rd, 4th & 5th generations working within the company, we pride ourselves on making sure our customers are satisfied before and after purchase. We also offer a personal one-to-one fitting service to Ladies, Children and Men, helping our customers with expert advice.

Visit Website

Phone:

0345 4989628

Email:

info@bluntsshoes.com

Location:

Blunts Shoes, ,
Kidderminster
DY10 1AL

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
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Verified Buyer
“Have not received them yet! Ordered several weeks ago now! Disappointed”
Helpful Report
Posted 2 years ago
Thank you for your feedback, unfortunately Royal mail don't scan the item until it gets to the depot and due to the strikes there has been a huge backlog at their depots which is causing delays. We are doing everything we can to help in these difficult situations.
Posted 2 years ago
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Verified Buyer
“Ordered a pair of wellies for the cold snap on 2-3 day delivery a week later there still not here very poor service”
Helpful Report
Posted 2 years ago
Thank you for your feedback, unfortunately Royal mail don't scan the item until it gets to the depot and due to the strikes there has been a huge backlog at their depots which is causing delays. We are doing everything we can to help in these difficult situations.
Posted 2 years ago
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Verified Buyer
“I ordered a pair of shoes on the 25th November. Having heard nothing, I contacted them on the 2nd December and was told that the items had been "dispatched" on the 28th November. However, I had no dispatch note or tracking number. Very efficiently, I was sent a dispatch e-mail immediately. The tracking then told me that the PO have been informed of the item but it has never been picked up and this remains the case. I realise that there has been a 2 day PO strike in this period but surely, by now, the package should have been uplifted and I should have been kept informed as to what is happening. Furthermore, I was sent an e-mail to review, before the goods were dispatched and found no way from the e-mail of submitting the review.”
Helpful Report
Posted 2 years ago
Thank you for your review! Unfortunately the Royal mail strikes that was on 24th, 25th, 30th November and 1st December have caused a lot of delays. I can confirm that a notice of the strikes was advertised on our website. We are very sorry for the delays the Royal mail strikes are causing.
Posted 2 years ago
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Verified Buyer
“Ordered for 1-2 working day’s delivery on Wednesday 23rd November and even paid extra for the faster delivery (£6) . It’s now Thursday 1st December and still I haven’t received the shoes. These will now be returned as they were needed for an event on the 30th November and obviously didn’t come in time. My advice is don’t advertise a quick delivery option if you can’t deliver it!!”
Helpful Report
Posted 2 years ago
Thank you for your review! Unfortunately the Royal mail strikes that was on 24th, 25th, 30th November and 1st December have caused a lot of delays. I can confirm that a notice of the strikes was advertised on our website. The postage cost was also refunded. We are very sorry for the delays the Royal mail strikes are causing.
Posted 2 years ago
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Verified Buyer
“The boots that I ordered were very poor quality”
Helpful Report
Posted 2 years ago
Thank you for your feedback, it is much appreciated! We are sorry to hear you are unhappy with your order. Please contact us regarding this and we would be more then happy with help you with this.
Posted 2 years ago
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Verified Buyer
“LE381802657GB Tracking 101322 item # I am so disappointed in this company it’s not even funny, I’m yet to receive my item the information that I received is little to none and I’m super upset. Never again will I ever purchase anything from this website nor this company, I hope no one for that matter purchase anything they’re not a good company.”
Helpful Report
Posted 2 years ago
We are sorry to hear your unhappy with the service. I can confirm that a Royal mail sack had gone missing due to the strikes but we re sent another pair to this customer straight away when they contacted. The item has now been delivered safely
Posted 2 years ago
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Verified Buyer
“Not very good quality.”
Helpful Report
Posted 2 years ago
Thank you for your feedback, it is much appreciated! We are sorry to hear you were unhappy with your order, please let us know if there's anything we can help you with.
Posted 2 years ago
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Verified Buyer
“Very disappointed with my shoes the sizing is so wrong and the shoes are poorly made. Definitely won't be ordering again”
Helpful Report
Posted 2 years ago
Thank you for your feedback, it is much appreciated! We are sorry to hear you are unhappy with your order, you are more than welcome to return your item for a refund.
Posted 2 years ago
W
Unverified Reviewer
“We came to have our feet measured and stood there for 25 minutes we eventually walked out absolutely appalling”
Helpful Report
Posted 2 years ago
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Verified Buyer
“Purchased 3 pairs of shoes, two were very low quality and uncomfortable. Only happy with one of the purchases. I cannot return them as they were for an occasion and have been worn.”
Helpful Report
Posted 2 years ago
Unfortunately, we have not had any contact with the customer regarding this issue. However, if they were to contact we would be more than happy to help.
Posted 2 years ago
Anonymous
Verified Buyer
“Very disappointing products. Cheap looking and very small in size so sent back. Faulty items also, but did get a refund straight away after emailing about those at least. Didn't get a freepost returns label for the rest, even though I was extremely unhappy with the large order I made. Will not shop here again or recommend. Even though it's a long standing British company, the products were cheaply made in China!”
Helpful Report
Posted 2 years ago
I can confirm that everything was dealt with promptly regarding this and a refund was provided upon return.
Posted 2 years ago
L Hedley
Unverified Reviewer
“Ordered a size 8 and there are more like a size 5”
Helpful Report
Posted 2 years ago
We are sorry to hear your item didn't fit. If you could contact us regarding this with your order number we will be sure to look into this particular style. We are sorry for any inconvenience or disappointment this has caused.
Posted 2 years ago
B Jones
Unverified Reviewer
“I visited the Kidderminster store to get my toddlers shoes checked for size and purchase a new pair of shoes if needed. I understand everyone has to start somewhere however feel the other staff in the store did not pick up when the service was not up to scratch. Firstly the trainee came over in a very shy manor and spoke so quietly I could even hear what she was saying. I asked her to check the current shoes which she did not do she just took them off straight away and started measuring my daughter, I could clearly see the back of her heal was not even in the measure (I did tell the girl, which did not make any difference and she continued to measure her with her heal out of the measure). She measured her at a 5.5 G which I was shocked at as her current shoes are a 4G. At this point she said a colleague needed to check this as she was training, her colleague measured her at a 4.5 G so a significant difference. At which point I said well if she needs a new pair can we look at a nice shoe, not a trainer and nothing patterned. She brought down mostly trainers then a couple of nicer shoes but all quite patterned. She tried a couple of the shoes on her however getting frustrated with my daughter has she was screwing her toes up (she is 14months old) and she was struggling to get the shoe on her foot. At this point I had had quite enough and said I was going to leave it for today. I drove straight to a Clarks in which I received great customer services where they looked at her current shoes and said they where still okay, but checked this by measuring her feet at a 4 G. A massive difference from the 5.5 G she was firstly measured at Blunts. This is such a shame as I have always used Blunts in Kidderminster and always received great service, however I will not be wasting my time with them again! The unfortunate thing wasn't even with the trainee it was more with the colleague who was training her not stepping in when she clearly needed help. Very very poor customer service!”
Helpful Report
Posted 2 years ago
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Verified Buyer
“Not very good quality”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Registered for an account and ordered a pair of shoes. I entered my bank account details and it said it was going to send a passcode to a totally different phone number to mine, I've tried to delete the account and it won't let me .”
Helpful Report
Posted 2 years ago
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Verified Buyer
“my daughters shoes came apart after 10 mins of wearing them . not happy she wasnt able to wear them.”
Helpful Report
Posted 2 years ago
E
Verified Reviewer
“Very poor service. I went into the Bromsgrove branch this afternoon with my 8 year old son. We weren't acknowledged by the staff but waited patiently for a few minutes as they were busy with another customer. Two older ladies walked in, interrupted the server and started asking about shoes. Instead of politely suggesting that they should wait in line, they were served next leaving my 8 year old sat there having taken his shoes off. No apology or explanation. There are too many rude people anyway without then being accomodated. We explicitly try and shop at smaller/independent retailers to support small businesses. The other reason is for quality of service but in this case we will revert to using Clarkes, Amazon or whatever.”
Helpful Report
Posted 3 years ago
A Jackson
Verified Reviewer
“Granby Street Store in Leicester, 10am Saturday morning 5th arch. I went in and said hello to two members of staff. No acknowledgement from them - too busy surfing the net. I explained what I wanted, someone said I could look for myself while three members of staff carried on gossiping and sorting out the mess on the shop floor. So I might as well shop online. This is the reason why high street stores are closing - do your staff care about their jobs?”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Needed to return shoes. Elderly lady wore indoors for less than 30 minutes to see if they were comfy but as they had a hard ridge in right by the heel, they would be any good. Returned them fir a refund but Blunts shoes won’t refund. Tried saying the heel has been worn down by wearing indoors for less than 30 minutes. I’ll review everywhere possible because this is appalling service and I wish I’d read their Facebook reviews before purchasing because based on their reviews- I wouldn’t have purchased from them.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Very disappointed with your tracking service, seems you’ve got all areas covered with your Terms and Conditions though, 1 to 2 days Delivery Is not covered once it’s with the delivery company , for 3 days my parcel was to be the day of delivery, the boots did not arrive in time because of this service and now I find out I’ve got to pay for returns 🤬 Will not be using your company again !”
Helpful Report
Posted 3 years ago
BluntsShoes.com is rated 4.7 based on 5,478 reviews
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