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BluntsShoes.com Reviews

4.7 Rating 5,745 Reviews
94 %
of reviewers recommend BluntsShoes.com
Company Reviews Product Reviews
3
 Metrics Info
4.7
Based on 5,745 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read BluntsShoes.com Reviews

About BluntsShoes.com:

Established in 1865, Blunts Shoes is a reputable footwear company that has been at the heart of many communities for over 150 years! A family run business having 3rd, 4th & 5th generations working within the company, we pride ourselves on making sure our customers are satisfied before and after purchase. We also offer a personal one-to-one fitting service to Ladies, Children and Men, helping our customers with expert advice.

Visit Website

Phone:

0345 4989628

Email:

info@bluntsshoes.com

Location:

Blunts Shoes, ,
Kidderminster
DY10 1AL

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
B Jones
Unverified Reviewer
“I visited the Kidderminster store to get my toddlers shoes checked for size and purchase a new pair of shoes if needed. I understand everyone has to start somewhere however feel the other staff in the store did not pick up when the service was not up to scratch. Firstly the trainee came over in a very shy manor and spoke so quietly I could even hear what she was saying. I asked her to check the current shoes which she did not do she just took them off straight away and started measuring my daughter, I could clearly see the back of her heal was not even in the measure (I did tell the girl, which did not make any difference and she continued to measure her with her heal out of the measure). She measured her at a 5.5 G which I was shocked at as her current shoes are a 4G. At this point she said a colleague needed to check this as she was training, her colleague measured her at a 4.5 G so a significant difference. At which point I said well if she needs a new pair can we look at a nice shoe, not a trainer and nothing patterned. She brought down mostly trainers then a couple of nicer shoes but all quite patterned. She tried a couple of the shoes on her however getting frustrated with my daughter has she was screwing her toes up (she is 14months old) and she was struggling to get the shoe on her foot. At this point I had had quite enough and said I was going to leave it for today. I drove straight to a Clarks in which I received great customer services where they looked at her current shoes and said they where still okay, but checked this by measuring her feet at a 4 G. A massive difference from the 5.5 G she was firstly measured at Blunts. This is such a shame as I have always used Blunts in Kidderminster and always received great service, however I will not be wasting my time with them again! The unfortunate thing wasn't even with the trainee it was more with the colleague who was training her not stepping in when she clearly needed help. Very very poor customer service!”
Helpful Report
Posted 3 years ago
-
Verified Buyer
“Not very good quality”
Helpful Report
Posted 3 years ago
A
Verified Reviewer
“Registered for an account and ordered a pair of shoes. I entered my bank account details and it said it was going to send a passcode to a totally different phone number to mine, I've tried to delete the account and it won't let me .”
Helpful Report
Posted 3 years ago
-
Verified Buyer
“my daughters shoes came apart after 10 mins of wearing them . not happy she wasnt able to wear them.”
Helpful Report
Posted 3 years ago
E
Verified Reviewer
“Very poor service. I went into the Bromsgrove branch this afternoon with my 8 year old son. We weren't acknowledged by the staff but waited patiently for a few minutes as they were busy with another customer. Two older ladies walked in, interrupted the server and started asking about shoes. Instead of politely suggesting that they should wait in line, they were served next leaving my 8 year old sat there having taken his shoes off. No apology or explanation. There are too many rude people anyway without then being accomodated. We explicitly try and shop at smaller/independent retailers to support small businesses. The other reason is for quality of service but in this case we will revert to using Clarkes, Amazon or whatever.”
Helpful Report
Posted 3 years ago
A Jackson
Verified Reviewer
“Granby Street Store in Leicester, 10am Saturday morning 5th arch. I went in and said hello to two members of staff. No acknowledgement from them - too busy surfing the net. I explained what I wanted, someone said I could look for myself while three members of staff carried on gossiping and sorting out the mess on the shop floor. So I might as well shop online. This is the reason why high street stores are closing - do your staff care about their jobs?”
Helpful Report
Posted 4 years ago
A
Verified Reviewer
“Needed to return shoes. Elderly lady wore indoors for less than 30 minutes to see if they were comfy but as they had a hard ridge in right by the heel, they would be any good. Returned them fir a refund but Blunts shoes won’t refund. Tried saying the heel has been worn down by wearing indoors for less than 30 minutes. I’ll review everywhere possible because this is appalling service and I wish I’d read their Facebook reviews before purchasing because based on their reviews- I wouldn’t have purchased from them.”
Helpful Report
Posted 4 years ago
A
Unverified Reviewer
“Very disappointed with your tracking service, seems you’ve got all areas covered with your Terms and Conditions though, 1 to 2 days Delivery Is not covered once it’s with the delivery company , for 3 days my parcel was to be the day of delivery, the boots did not arrive in time because of this service and now I find out I’ve got to pay for returns 🤬 Will not be using your company again !”
Helpful Report
Posted 4 years ago
A
Verified Reviewer
“Ordered some boots for my daughter. She wore them once.. and I noticed something wasn't right with the sole. Sent them back and they couldn't accept due to them being worn (which is fair enough).. however, they sent them back to me and i wore them once as we both fit into same size. The same evening, the sole had broken off so I was left all evening wearing broken shoes walking around town centre. I'm not happy with the quality of them boots. I also had ordered 5 more pairs of shoes which I returned as they had not been worn. Unfortunately I was at loss as it cost me postage.”
Helpful Report
Posted 4 years ago
A
Unverified Reviewer
“Ordered two pairs of ladies spot on wellingtons, which were at least one size too small. Refund was prompt but did not include any postage putting me £10 out of pocket.”
Helpful Report
Posted 4 years ago
H Singh
Verified Buyer
“They said gold online but sent rose gold try to blame me for ordering wrong ones and the shoes are cheap quality not impressed”
Helpful Report
Posted 4 years ago
D Marsh
Verified Buyer
“Haven’t received my shoes or had any response from my email”
Helpful Report
Posted 4 years ago
A Gunn
Verified Buyer
“Boots were rubbish 👍🏻”
Helpful Report
Posted 4 years ago
R Varga
Verified Buyer
“The sandals came with missing gems, contacted them but heard nothing back.”
Helpful Report
Posted 4 years ago
N Fisher
Verified Buyer
“Jelly shoes too small despite ordering my usual shoe size. Would have returned , but having paid £3.50 postage for jellies costing only £5.99 , I wasn't prepared to pay another £3.50 to recoup £5.99 . Have put jellies in charity bag. Total waste of £9.49 .Not even a proper returns form included in parcel. Will not be ordering from Blunts again.”
Helpful Report
Posted 4 years ago
D Thompson
Verified Buyer
“I was very disappointed with the White trainer mules that I'd purchased. Just cheap n tacky hence the price.”
Helpful Report
Posted 4 years ago
V Shephard
Verified Reviewer
“Recently purchased white toepost sandals. Have just worn them once and a decorative stud fell off so I am in the process of sending them back hopefully for a full refund.”
Helpful Report
Posted 4 years ago
A
Verified Buyer
“Website needs sorting out, it shows items as in stock when ordering then 2 out of 3 items on order are cancelled as out of stock!!”
Helpful Report
Posted 4 years ago
W Masters
Verified Buyer
“The shoes are fine. The stream of emails to review the shoes are not.”
Helpful Report
Posted 4 years ago
G Teague
Verified Buyer
“Appalling service. Ordered a pair of school shoes for my daughter, which I’m sure you can appreciate is difficult enough given the current pandemic but I was sent 2 odd sizes! I ordered a size 13 and was sent one 13 and one 1! I am aware mistakes happen but then to have a packing receipt singed in the box is just even worse. Safe to say I returned them and I am awaiting my refund. It’s a shame I use blunts to get my children’s shoes fitted and measured but ordering online I won’t be doing again.”
Helpful Report
Posted 5 years ago
BluntsShoes.com is rated 4.7 based on 5,745 reviews
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