I visited the Kidderminster store to get my toddlers shoes checked for size and purchase a new pair of shoes if needed. I understand everyone has to start somewhere however feel the other staff in the store did not pick up when the service was not up to scratch. Firstly the trainee came over in a very shy manor and spoke so quietly I could even hear what she was saying. I asked her to check the current shoes which she did not do she just took them off straight away and started measuring my daughter, I could clearly see the back of her heal was not even in the measure (I did tell the girl, which did not make any difference and she continued to measure her with her heal out of the measure). She measured her at a 5.5 G which I was shocked at as her current shoes are a 4G. At this point she said a colleague needed to check this as she was training, her colleague measured her at a 4.5 G so a significant difference. At which point I said well if she needs a new pair can we look at a nice shoe, not a trainer and nothing patterned. She brought down mostly trainers then a couple of nicer shoes but all quite patterned. She tried a couple of the shoes on her however getting frustrated with my daughter has she was screwing her toes up (she is 14months old) and she was struggling to get the shoe on her foot. At this point I had had quite enough and said I was going to leave it for today. I drove straight to a Clarks in which I received great customer services where they looked at her current shoes and said they where still okay, but checked this by measuring her feet at a 4 G. A massive difference from the 5.5 G she was firstly measured at Blunts. This is such a shame as I have always used Blunts in Kidderminster and always received great service, however I will not be wasting my time with them again! The unfortunate thing wasn't even with the trainee it was more with the colleague who was training her not stepping in when she clearly needed help. Very very poor customer service!